Call Center Customer Service Representative

Job description

General Healthcare Resources is seeking qualified Patient Access Coordinators for a full-time permanent telephonic triage opportunity. This is an onsite hybrid opportunity; this is not fully remote/work from home opportunity. Employees will work at a call center location in Center City Philadelphia and able to work from home a few days during the week once trained.

Please see information below, and if you are interested please submit your resume for consideration and we will reach out to you.

Schedule:

• Monday - Friday 8a- 4:30p

Primary Responsibilities:

• Part of an on-location call center.
• Assesses and triages patient health concerns, primarily orthopedic related.
• Provides health education to callers to assist them in best decision making
• Manages utilization through education
• Special projects, initiatives, and other job duties as assigned

Required Experience:

• Minimum 2 years experience as a Call Service Representative
• Telephonic or triage experience is required.
• Strong verbal and written communication skills
• Highly organized, self-directed worker with an ability to function in high volume environment
• Proficient level of experience with Microsoft Office applications, and strong technical aptitude